WordPress
Troubleshooting issues with client website – down after automatic WooCommerce plugin update
Q:
What steps can we take to resolve the issue with our website being down due to a WooCommerce plugin update?
Issue
The client is experiencing an issue with their website being down since a recent WooCommerce plugin update. They have been able to login to their dashboard by the recovery link sent by WordPress, and they shared the error message they found for WooCommerce. The client needs help resolving this issue so that their website can function properly again.
Possible solution
Please reach out to your agency contact to have your website recovered right away. If you are a current WordPress maintenance or WordPress management subscriber, you will be back online in no time at all. Your team will recover your website from a managed off-site backup. Typically, this process takes 15 minutes to 1 hour to complete.
Additional reading
Here’s some basic information about a critical error and how to recover your site after a critical error like this:
- WP Beginner explains the basics of recovery and explains a little about what might be wrong with your website. [read online at WPBeginner]
- Useful support topic about a similar situation with some interesting details about the cause and solution.
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